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What happens to your message
Every enquiry lands in a private inbox that only the editorial team can open. Nothing you type into the form is sold, traded, or shared with the casino operator, and no third party ever sees the content of your note. The details stay within the review site, used solely to respond to you and, where relevant, to sharpen the accuracy of what is published.
If your message concerns the website itself — a broken page, a disputed figure, an outdated bonus term — the team reads it as a correction request. Feedback of that kind is logged, checked against current operator pages, and actioned when it changes the record. You do not need to chase a reply; the team works through messages in the order they arrive and answers within a reasonable time.
Writing a useful enquiry
Include the casino name in the subject line, the date you noticed the issue, and the exact wording of the offer or term in question. Screenshots carry more weight than descriptions, so attach one when the discrepancy is visual. Vague notes such as “your bonus page is wrong” are hard to verify; a specific reference lets the team confirm the detail quickly and tell you what was found.
For account-level problems with Barz itself — a withdrawal that has stalled, a verification request, a disputed wager — the review site cannot act on your behalf. It can, however, explain how the casino’s published terms apply, point you to the right department, and note the pattern you describe. That context matters: repeated complaints about the same process are what prompt the site to revisit its rating.
Privacy and retention
Messages are kept only as long as necessary to resolve the matter and to keep a record of what has been reported. If you ask for your note to be deleted, the team removes it without delay. You are never added to a mailing list, and the form is not used to build advertising profiles. Any sensitive details you share, such as account numbers or identification documents, should be limited to what the response genuinely requires; the team will ask for more only if it is needed.
Barz is an adult-only gambling brand, and the review site applies the same standard to its contact channel. If you are under the legal gambling age in New Zealand, do not use this form. Players who feel their gambling is getting out of hand should reach out to a support organisation directly rather than to the editorial team, which is not equipped to provide counselling.